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We don't currently have the facility to let you know if or when an item is due back in stock. If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.
Yes. By simply clicking on Newsletter you will receive information on Ixos's latest products, lookbook and events.
You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.
We aim to making shopping with Ixos easy and simple, but we know that you may have some questions so we’ve developed our Help and Contact area to help. Hopefully, you will find the answers you are looking for. However, if you need to contact us, we’re here Monday to Friday 09:30 to 18:30 and you can email us via 'Contact Us'. We’ll let you know your query has been received, and will get back to you with an answer within 24 hours.
If you've forgotten your password, you can recover it in the Log-in section. Enter your e-mail address and we'll send you an e-mail telling you what you need to do.
You can contact us by email at [email protected] We commit ourselves to send you a reply no later than 24 hours. All requests sent on Saturday will be processed within the following Monday .
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our Customer Care.
Yes. Click on the order menu in your account and you will be able to track your order in real time.
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
ixosofficial.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our Customer Care.
If you were to accidentally receive an item that you did not order, please contact our Customer Care.